EVENT FUNNEL TROUBLESHOOTING GUIDE
INTRO
Intro to Funnel Troubleshooting
Thrive is here to help you get onboarded and build your funnels for you. But we are not set up to be your Tech Support (when you inevitably run into tech challenges).
If something isn't working properly, you can find the answer in this troubleshooting guide! We gathered the most common issues you may run into so that you've got a quick, go-to fix anytime a problem pops up.
You can just search for the step and follow the instructions to troubleshoot the issue. But if you're still having trouble fixing the issue, you can:
A | Ask the Get Support Team (blue button in the lower right corner of Thrive Machine). ↘️
・Start with AI (for immediate answers).
・If that doesn't answer your question, ask for a Live Agent.
・If chat isn't answering your question, you can ask for a personalized video or a zoom call.
B | Book a Specialty Coaching Session (Tech Guidance) with our Tech Guide. ↗️
We have hired a huge team to support you 24/7 through chat, and Zoom.
And, you can click here to learn more about the 5 branches of tech support available to you. ↗️
EVENT OPT-IN PAGE
Step 1 | If your URL doesn't work
・Here's how to connect your domain ↗️
Step 2 | If you're not happy with the Copy or Formatting
・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️
・Need extra support? Book a Specialty Call (Copy Coaching) ↗️
Step 3 | If your Countdown Timer is not counting down to your event
Step 4 | If clicking any of the 3 buttons didn't scroll you down to the Opt-In Form
・Open 1 | Event Opt-In Page (Edit Version).
・Scroll down and click the "Reserve Your Spot Now" button. (Make sure it's highlighted in orange.)
・On the right, you will see the General button settings.
・Scroll down all the way to "Button Actions" at the bottom.
・Open the "link to" dropdown and select "Scroll to Element" option.
・Directly below that, select "8 Event Opt In Form" option.
・Click Save. Then, click Publish.
Part 5a | If you opted in for the event but weren't taken to Your Event Confirmation Page
・Open 1 | Event Opt-In Page (Edit Version).
・Click the Opt-In Form at the bottom. (Make sure it's highlighted in orange).
・On the right, under the "Button Actions" click the "Redirect action" dropdown.
・Select the "Go to Next Page" option.
・Click Save. Then, click Publish.
Part 5b | If you didn't receive the "Opt-In List" & "Event 1" tags
For the "Opt-In List" Tag
・Go to Automations / Workflows / Event Funnel Workflows 8.0
・Go to your first workflow step or 1 | Invite Them to Event.
・Look for the automation called ["Opt-In List" Tag is Automatically Added"].
・Select the “Tags” dropdown and choose the "Opt-In List" Tag
・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.
For the "Event 1" Tag
・Go to Automations / Workflows / Event Funnel Workflows 8.0
・Go to your second workflow step or 2 | Show Up for Event.
・Look for the automation called [Event Tag is Automatically Added].
・Select the “Tags” dropdown and choose the "Event 1" Tag
・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.
Part 5c | If you weren't added to "Warm Potential Clients" Pipeline
・Go to Automations / Workflows / Event Funnel Workflows 8.0
・Go to your second workflow step or 2 | Show Up for Event.
・Look for the automation called [Add to "Potential Clients" Pipeline].
・Select the "In Pipeline" dropdown and choose "Warm Potential Clients".
・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.
EVENT CONFIRMATION PAGE
Step 1 | If your URL doesn't work
・Here's how to connect your domain ↗️
Step 2 | If you're not happy with the Copy or Formatting
・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️
・Need extra support? Book a Specialty Call (Copy Coaching) ↗️
Step 3a | If the correct date & time wasn't added to your calendar
・If you haven't already created the Calendar links, go to Event Funnel Set-Up | Pre-Event Instructions | Part 2 ↗️
・Go to your Event Confirmation page (Edit Version).
・At the top navigation bar, click the "Popup Settings" icon.
・Select each of the calendar icons (one at a time). (Make sure it's highlighted in orange.)
・Make sure that the links are correct, based on the links generated from https://calndr.link/ ↗️
・Click Save. Then, click Publish.
Step 3b | If you didn't get a Confirmation Email within 1-2 mins
・Check your junk and spam.
・Try opting in again and make sure you entered the correct email address.
・Make sure DND is not turned on for your account.
・Check the automation to make sure the first email is set up to be automatically sent, immediately after opting in.
EVENT REPLAY PAGE
Step 1 | If your URL doesn't work
・Here's how to connect your domain ↗️
Step 2 | If you're not happy with the Copy or Formatting
・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️
・Need extra support? Book a Specialty Call (Copy Coaching) ↗️
Step 3 | If Your Event Recording didn't start
Step 4 | If you weren't taken to your Consult Calendar
Step 5a | If your Consult Calendar has no availability
・On your Thrive Machine account, go to Calendars, then Calendar Settings.
・At the top right, select Availability.
・Under "My Availability", adjust the "Working Hours" by checking the days you're free.
・Then, click on "Add Time" below each day.
・Click the blue "Add Availability" button to save your changes.
Step 5b | You scheduled a consult & it didn't show up in your personal calendar
・On your Thrive Machine account, go to Settings at the bottom left.
・Look for My Profile, then select Calendar Settings.
・If there is no calendar connected yet, click on "Add New" button to connect your calendar.
・If your primary calendar is already listed, go to "Calendar Configuration".
・In the "Linked Calendar" row, click "Edit" on the right, then select your primary calendar email address.
・Select other calendars that you would like to check for conflicts in "Conflict Calendars" to avoid double-booking.
15 EVENT FUNNEL EMAILS
Troubleshooting Your Event Emails
🌱 If you want to edit any of your emails (or the wait times between emails).
・Check out How to Edit Your Emails & Automations in your walkthrough. ↗️
🌱 If you didn't receive the emails you sent to yourself.
・Check junk or spam.
Intro
Event Opt-In Page
Event Confirmation Page
Event Replay Page
Event Funnel
Emails
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