Package Funnel Troubleshooting Guide

PACKAGE FUNNEL TROUBLESHOOTING GUIDE

INTRO

Intro to Funnel Troubleshooting

Thrive is here to help you get onboarded and build your funnels for you. But we are not set up to be your Tech Support (when you inevitably run into tech challenges).

If something isn't working properly, you can find the answer in this troubleshooting guide! We gathered the most common issues you may run into so that you've got a quick, go-to fix anytime a problem pops up.

You can just search for the step and follow the instructions to troubleshoot the issue. But if you're still having trouble fixing the issue, you can:

A | Ask the Get Support Team (blue button in the lower right corner of Thrive Machine). ↘️

・Start with AI (for immediate answers).

・If that doesn't answer your question, ask for a Live Agent.

・If chat isn't answering your question, you can ask for a personalized video or a zoom call.

B | Book a Specialty Coaching Session (Tech Guidance) with our Tech Guide. ↗️

We have hired a huge team to support you 24/7 through chat, and Zoom.
And, you can click here to learn more about the 5 branches of tech support available to you. ↗️

PACKAGE ENROLLMENT PAGE

Step 1 | If your URL doesn't work

Video Walkthrough

・Here's how to connect your domain ↗️

Step 2 | If you're not happy with the Copy or Formatting

Video Walkthrough

・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️

・Need extra support? Book a Specialty Call (Copy Coaching) ↗️

Step 3 | If your Package is not available or incorrectly priced

Video Walkthrough

・If you want to change the pricing of your package, watch this explainer video ↗️

・If you have not created your product, or connected your product to your Package Enrollment Page, watch this explainer video ↗️

Step 4 | If your Test Card Information doesn't work

Video Walkthrough

・If you're using Stripe, click here and select any card number to test your funnel.

・If you're using PayPal, click here to generate a card number and test your funnel.

Step 5 | If you didn't receive the "Opt-In List" & "Private Client" tags

Video Walkthrough

・Go to Automations / Workflows / Package Funnel Workflows 8.0

・Look for the automation called ["Opt-In List" & "Private Client" Tags are Added].

・Select the “Tags” dropdown and choose both "Opt-In List" & "Private Client" Tags.

・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.

Step 6 | If you didn't receive the Package Welcome Email

Video Walkthrough

・Check your junk and spam.

・Try opting in again and make sure you entered the correct email address.

・Make sure DND is not turned on for your account.

・Check the automation to make sure the first email is set up to be automatically sent, immediately after opting in.

PACKAGE THANK YOU PAGE

Step 1 | If your URL doesn't work

Video Walkthrough

・Here's how to connect your domain ↗️

Step 2 | If you're not happy with the Copy or Formatting

Video Walkthrough

・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️

・Need extra support? Book a Specialty Call (Copy Coaching) ↗️

PACKAGE WELCOME EMAIL

Troubleshooting Your Package Welcome Email

Video Walkthrough

🌱 If you want to edit any of your emails (or the wait times between emails).

・Check out How to Edit Your Emails & Automations in your walkthrough. ↗️

🌱 If you didn't receive the emails you sent to yourself.

・Check junk or spam.

Intro

Package Enrollment Page

Package Thank You Page

Package Welcome Email