PROGRAM FUNNEL TROUBLESHOOTING GUIDE
INTRO
Intro to Funnel Troubleshooting
Thrive is here to help you get onboarded and build your funnels for you. But we are not set up to be your Tech Support (when you inevitably run into tech challenges).
If something isn't working properly, you can find the answer in this troubleshooting guide! We gathered the most common issues you may run into so that you've got a quick, go-to fix anytime a problem pops up.
You can just search for the step and follow the instructions to troubleshoot the issue. But if you're still having trouble fixing the issue, you can:
A | Ask the Get Support Team (blue button in the lower right corner of Thrive Machine). ↘️
・Start with AI (for immediate answers).
・If that doesn't answer your question, ask for a Live Agent.
・If chat isn't answering your question, you can ask for a personalized video or a zoom call.
B | Book a Specialty Coaching Session (Tech Guidance) with our Tech Guide. ↗️
We have hired a huge team to support you 24/7 through chat, and Zoom.
And, you can click here to learn more about the 5 branches of tech support available to you. ↗️
PROGRAM ENROLLMENT PAGE
Step 1 | If your URL doesn't work
・Here's how to connect your domain ↗️
Step 2 | If you're not happy with the Copy or Formatting
・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️
・Need extra support? Book a Specialty Call (Copy Coaching) ↗️
Part 3 | If your Program is not available or incorrectly priced
・If you want to change the pricing of your program, watch this explainer video ↗️
・If you have not connected your product to your Program Enrollment Page, watch this explainer video ↗️
Part 4 | If your Test Card Information doesn't work
・If you're using Stripe, click here and select any card number to test your funnel.
・If you're using PayPal, click here to generate a card number and test your funnel.
Part 5 | If you didn't receive the "Opt-In List" & "Program Member" tags
・Go to Automations / Workflows / Program Funnel Workflows 8.0
・Look for the automation called ["Opt-In List" & "Program Member" Tags are Added].
・Select the “Tags” dropdown and choose both "Opt-In List" & "Program Member" Tags.
・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.
Part 6 | If you didn't receive the "Program Welcome" Email with a login link
・Check your junk and spam.
・Try opting in again and make sure you entered the correct email address.
・Make sure DND is not turned on for your account.
・Check the automation to make sure the first email is set up to be automatically sent, immediately after opting in.
Part 7 | If you received the "Program Welcome" Email, but your login link doesn't work
・Go to Automations / Workflows / Program Funnel Workflows 8.0
・At the very top, open the Trigger with your correct Program type: [Basic Package] OR [Premium Package].
・Under Filters, open the dropdown menu on the right side and choose the Program you're offering.
・Select the blue button at the right-bottom side called "Save Action". And then save it again at the top-right corner.
THANK YOU PAGE
Step 1 | If your URL doesn't work
・Here's how to connect your domain ↗️
Step 2 | If you're not happy with the Copy or Formatting
・Update it using What Are the Basic Editing Tools? in your walkthrough. ↗️
・Need extra support? Book a Specialty Call (Copy Coaching) ↗️
PROGRAM WELCOME EMAIL
Troubleshooting Your Program Welcome Email
🌱 If you want to edit any of your emails (or the wait times between emails).
・Check out How to Edit Your Emails & Automations in your walkthrough. ↗️
🌱 If you didn't receive the emails you sent to yourself.
・Check junk or spam.
Intro
Program Enrollment Page
Thank You Page
Program Welcome Email
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